practice policies

Thank you for choosing Lightbulb Chiropractic which provides a premium level of chiropractic care for families in the Colchester area. We ask you to read the following information prior to attending your New Client Experience. When you attend your first visit, it will be assumed that you have accepted the following:

Our Practice

We provide care from our space at The Mind Body & Soul. The owner and clinical director is Sarah Keen. Sarah can be contacted by calling the practice (07565 157346) by email (hello@lightbulbchiropractic.co.uk) or in writing to Lightbulb Chiropractic, The Mind Body & Soul, 97 Gosbecks Road, Colchester, Essex, CO2 9JT.

Accessibility

Lightbulb Chiropractic is committed to providing ease of access to all our clients. Our practice has free parking directly outside, with limited street parking available if the car park is full. We are located up a flight of stairs, which may pose a problem for some. If this is a concern for you, please get in touch before booking an appointment so that we can discuss the different options.

Philosophy on Health

The focus of our sessions is to locate and correct vertebral subluxations, to remove nerve interference and allow your body to heal and shine like nature intended. In this salutogenic (health creation) model, we do not focus on ‘fixing’ symptoms or conditions, rather bringing the body into a state of ease, so it can function optimally.

Client Accountability

You are expected to be an active participant in your care. Your chiropractor’s recommended exercises, stretches, life style changes, or other active processes must be followed to ensure optimum progress.

Informed Consent

It’s important that you receive a clear understanding of what’s happening in your body; what your care plan means; and what outcomes you should be looking forward to. We will always do our best to put across the information in a clear and concise way, but if you’re confused or unsure, just ask! It’s what we’re here for.

Children or Those With Special Mental Needs

Our chiropractor/s will not care for children or those with special mental needs without a suitable chaperone. Lightbulb Chiropractic will not take any responsibility for an accident or injury caused to such persons in the event of improper supervision. Damage caused to the space by improper supervision will be charged by the practice.

Hours of Business & Booking Appointments

Adjusting hours are subject to change, but will always be available through our website & social media channels. Please use the secure online booking system to book/cancel/reschedule appointments. To ensure the smooth running of the diary for yourself and other users, please do your best to arrive 5 minutes before your appointment time so that you are relaxed and ready for your adjustment. In order to respect our other clients, if you are late for your appointment, it may be treated as a missed appointment, and therefore subject to the £25 late cancellation fee.

Payment and Billing 

Clients are responsible for all charges. Payments for services are processed via the debit or credit card on the client’s file at the time of the appointment. All payments are taken through Stripe, to ensure your details are kept secure at all times.

Insurance Policies

Those wishing to pay for services through their health insurance are advised to check the details of their policy prior to beginning care. Lightbulb Chiropractic will not invoice the insurance company directly, however we will issue invoices to clients in order that they can reclaim their fees.

24-Hour Cancellation Policy

Accessibility for all clients and efficient scheduling are top priorities. With this in mind, a fee of £25 will be charged for missed appointments, and appointments that are cancelled or rescheduled with less than 24 hours’ notice. 

Offensive Behaviour

For the protection of our team, aggressive, violent, insulting or offensive behaviour by clients or accompanying persons will result in the client being discharged from Lightbulb Chiropractic. Every reasonable attempt will be made to find an alternative health professional to resume their care.

If We Get Things Wrong

We accept that mistakes can sometimes happen, and when they do, we’d appreciate the opportunity to fix them. If we fail to meet your expectations in any way, please let us know as soon as possible. We do operate a formal complaints procedure in the event of an unsatisfactory outcome to an informal complaint being raised.

After Hours Contact:

WhatsApp & email are checked only occasionally throughout the day. You may not get an immediate reply, therefore you should not use this contact for emergencies. 

you were born to shine

your family's first steps towards vitality & healing are right here

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